SAP Managed Services

Using our established and benchmarked industry practices, Incresol SAP Application Support is a standardized and complete solution to manage your SAP business applications. We provide round-the-clock operational support with functional and technical expertise leveraging an efficient on-shore and off-shore delivery model that enhances SAP solution-based landscapes, ensures an uninterrupted business operations, and constantly improves productivity in your organization in a cost-effective way.

Value Proposition:

  • Certified support resources.
  • Leverage offshore delivery models to keep the support costs transparent.
  • Reduced risk, reliable and sustainable operations.
  • Reduced the Total Cost of Ownership (TCO).
  • Agility and flexibility to scale in order to align with changing business environments.
  • Allows customer time and resources to focus on their core competencies.

SAP Application Management Services (AMS):

  • Application support, BASIS, ABAP and Security support, enhancements and bug fixes.
  • Execution of Service Requests, Application Administration and Release Management.
  • Roll outs, upgrades, extensions and migrations.
    DBA support and system administration.
  • Help desk services using SLA frameworks.
  • 1st and 2nd level support.
  • Monitoring and trouble-shooting daily/weekly/monthly jobs.
  • Performance monitoring and tuning.
  • Analysis & reporting.