Using our established and benchmarked industry practices, Incresol SAP Application Support is a standardized and complete solution to manage your SAP business applications. We provide round-the-clock operational support with functional and technical expertise leveraging an efficient on-shore and off-shore delivery model that enhances SAP solution-based landscapes, ensures an uninterrupted business operations, and constantly improves productivity in your organization in a cost-effective way.
Value Proposition:
- Certified support resources.
- Leverage offshore delivery models to keep the support costs transparent.
- Reduced risk, reliable and sustainable operations.
- Reduced the Total Cost of Ownership (TCO).
- Agility and flexibility to scale in order to align with changing business environments.
- Allows customer time and resources to focus on their core competencies.
SAP Application Management Services (AMS):
- Application support, BASIS, ABAP and Security support, enhancements and bug fixes.
- Execution of Service Requests, Application Administration and Release Management.
- Roll outs, upgrades, extensions and migrations.
DBA support and system administration. - Help desk services using SLA frameworks.
- 1st and 2nd level support.
- Monitoring and trouble-shooting daily/weekly/monthly jobs.
- Performance monitoring and tuning.
- Analysis & reporting.
