Application Managed Services

Over a decade of IT services For many of our customers, Incresol is now a reliable partner in Application Managed Services. We provide comprehensive and customized services to help you manage your enterprise applications efficiently and cost-effectively. With our expertise in managing complex applications, we ensure that your systems are always available, secure, and up to date.

Our Application Managed Services include:

Application Support:

Our professionals provide dependable and quick assistance to guarantee that the applications work successfully. Our services assist you in resolving challenges swiftly and efficiently. Our support services are:

  1. Incident management: Through our incident management methodology, we provide rapid resolution of application difficulties. We keep track of all occurrences, prioritize them according to their severity, and attempt to address them as soon as possible.
  2. Service request management: We handle all service requests linked to your applications, such as user management, access requests, and configuration modifications.
  3. Problem management: We perform root cause analysis to uncover the underlying reasons of recurring occurrences and create lasting remedies to keep them from happening again..
  4. Change management: We assist you in managing application changes such as upgrades, fixes, and configuration changes.

Application Maintenance:

We assist you with maintaining your applications by installing software updates, security patches, bug fixes, and performance tweaking. Our maintenance services guarantee that your applications are functioning at peak performance and security. Our maintenance services include the following:

  1.  Patch management: We install security patches and upgrades to your apps in order to protect them against known vulnerabilities and exploits.
  2. Bug fixes: We help in resolving any problems or faults in your apps to guarantee they perform properly.
  3. Performance tuning: We optimize the performance of your apps by fine-tuning them to meet their specific requirements.
  4. Backup and recovery: We ensure that your applications are regularly backed up and that they can be swiftly restored in the event of data loss or system breakdown.

Application Monitoring:

We check your apps on a regular basis to guarantee that they are working smoothly and properly. Our monitoring services assist us in identifying issues before they become serious issues, allowing us to handle them swiftly and with minimal impact on your business operations. Our monitoring services include the following:

  1. Performance monitoring: We monitor the performance of the applications to guarantee that they satisfy your performance standards.
  2. Capacity planning: We monitor the utilization of the applications to guarantee that they have enough resources to suit your demands.
  3. Availability monitoring: We monitor the availability of your applications to guarantee that they are available to your users.
  4. Security monitoring: We monitor the security of your apps to guarantee that they are safe from unauthorized access or assaults. 

Service Level Agreements (SLAs):

We provide flexible and individualized SLAs that are tailored to your unique business needs. Response times, uptime assurances, and other measures that gauge the caliber of our services are all part of our SLAs. Our SLAs make sure you get the quality of service and support you require to accomplish your business goals.